Consumer Banking

Consumer banking organizations are facing a massive wave of change driven by new regulations, evolving customer needs, and outdated cost structures. Our clients must identify ways to grow customer accounts, manage profits, and innovate offerings to increase customer satisfaction and engender loyalty. Key to this pursuit is meeting the new market imperative to “pull it all together” – to integrate the customer experience on the front end and the enabling strategies, technologies, and processes on the back end.

CG understands the past, present, and future direction of consumer banking and we’re determined to help you succeed in one of the most stressful and uncertain times in industry history. We have unmatched expertise and experience in the nerve centers of consumer banking. And we seamlessly integrate our proven Management & Technology Consulting, Delivery, and Program & Project Management capabilities to help our clients address opportunities in the key areas of consumer banking, including:

• Deposits & Core Banking
• Payments & Card Services
• Consumer Lending & Mortgage

Deposits & Core Banking

The issues you face:

In this turbulent economic and demographic environment, consumers are relying less on credit products and more on deposit accounts, which makes deposits retention, growth, and account management a higher priority than ever for retail banks. Improving flexibility and modernizing critical platforms to operate effectively in a customer-driven environment is critical to retaining and growing the deposits base.

How CG helps you succeed:

CG’s deposits business and technology consultants help you address the issues and challenges that arise from a more aggressive deposits strategy – from building customer confidence through improved access/reliability and fostering deposit-centric relationships (experiences, products, and channels), to staying ahead of regulatory changes and exploring new avenues for revenue growth. We apply our focus and expertise to meet your business-critical needs, including:

• Product development
• Product packages and cross-selling
• Profitability analysis
• Account and balance retention and growth
• Mobile deposits access and emerging channels
• Operating cost reduction
• Platform implementation/replacement and modernization
• Integration and cross-LOB program delivery
• Custom development
• Acquisition integration and de-conversions
• Regulatory compliance and income replacement

Payments & Card Services

The issues you face:

The post-recession playing field for payments and card services is riddled with change and uncertainty. Gun-shy consumers are pulling back on credit card use, the debit card market is reaching maturity (and facing restrictive new legislation), online payment options are multiplying, and mobile payment strategies are becoming a business imperative.

How CG helps you succeed:

CG’s deep sector and technology experience means we hit the ground running to help you integrate business initiatives that seize opportunities for growth, improve operating and processing efficiency, and make the most of new regulations in key areas of your business, including:

• Product development
• Customer acquisition
• Customer service
• Risk management
• Underwriting
• Transaction processing
• Financial management
• Mobile banking
• eCommerce
• M&A and conversion activities

Consumer Lending & Mortgage

The issues you face:

The mortgage and consumer lending industry faces unprecedented challenges: the foreclosure and loan modification crisis, falling home values, and one of the lowest interest rate environments in history. In response, our clients are revisiting their lending practices, retooling products and channels, tightening risk controls, and deploying new technologies for increased transparency and efficiency. Further complicating their business restructuring efforts are new (and future) regulations designed to protect consumers and stabilize the financial system.

How CG helps you succeed:

CG provides integrated business consulting, IT enablement, and program management solutions for the residential mortgage, home equity, automobile, and education lending markets. We leverage our extensive mortgage and lending expertise to help you architect and deliver innovative, but practical solutions to your most pressing business needs, including:

• Marketing
• Originations
• Property management
• Loan servicing
• Cash processing
• Escrow
• Default
• Analytics and reporting
• M&A and conversion activities
• Platform consolidations