Delivery

Ensuring the successful execution of our client's projects and programs is foundational to everything we do at CG. Our disciplined approach to Program Management ensures our clients that their large-scale, mission-critical business and technology solutions will deliver the desired business benefits within scope, on time, and within budget.

Our PMO services go beyond methodology, certifications, and tools. We tailor our solutions to the needs and capabilities of our clients and ensure that programs deliver timely results and sustainable, measurable business value.

We understand that there is no single approach or methodology that works for all clients. While we bring our own assets, rigors and experience to accelerate establishment of a PMO (PMO “in-a-box”), we also work effectively with clients' methods and processes (DMAIC, PMBOK, Agile, and more). Our flexibility enables us to collaboratively work with your in-house PMO or take on the full PMO responsibility throughout your business' lifecycle – from strategic planning, business valuation and portfolio selection & planning to portfolio management, project execution and benefits realization.

Successful delivery of a large and complex change begins with thorough preparation and concludes with a careful transition to the client's employees or customers. CG uses its three-phased approach to Implementation Planning & Deployment:

1. Prepare for Implementation. In phase one, we think through all steps needed in advance of actually building and deploying the application or process, including preparation of both the production environment and the end-user communities.
2. Deploy Change. This is where the full deployment plan, initially developed during the preparation phase and evolved throughout subsequent lifecycle stages, is executed and validated. CG executes all steps necessary to educate the end-users on the use of the new system or process, place the newly developed function into production, confirm that all data required at the start of operations is available and accurate, and validates that business activities are working as expected.
3. Transition to Client Organization. During this phase, CG transitions the ownership of the application or process support responsibilities to the client organization that will provide business-as-usual support and maintenance.

CG can work with your in-house IT department to collaboratively analyze, design, build/develop, test, and integrate systems or take on the responsibility from start-to-finish.

We work with our clients to identify their specific challenges and translate their business requirements into building specifications. Then we design and develop applications, and define processes. Whether building from packaged applications, custom software, or adding emerging technologies, CG's deep integration experience across the financial services market enables us to rapidly deliver solutions in the timeframes our clients need them.

Development of organizational training materials is also part of what we do to teach your employees about new solutions and procedures, ensuring they are working in a consistent manner across your company.

Our early involvement in and throughout the entire solution design and software development lifecycle detects and corrects defects earlier and more cost-effectively than non-structured approaches. We work with our clients from concept to delivery – from conceptualizing the solution and building it to systems integration, testing and live deployment.

Testing is a critical component of any complex delivery effort. Our proven, quality-centric approach to testing ensures our clients that their new implementations and changes will meet expected service levels and user requirements. We use a wide range of industry-standard testing tools and align them with our client's methodologies. The result: a higher quality product and increased speed to market.

Every company faces the challenge of maximizing their return on investment in technology. The rapid rate of technology advancements and the quick pace of today's business environment often forces financial services organizations to depend on a system or application long after it has stopped providing value to the business.

To stop the drain on your IT resources caused by supporting these end-of-life systems and applications, we perform a portfolio analysis to measure costs and business value. We focus first on the viability (financial, functional, technical) of your IT systems and applications. Then we help you optimize or decommission your systems and applications that are generating little or no business benefit – and at the same time extend the lifecycle of aging systems that can still provide an attractive ROI.

We work with our clients to address their most complex conversion and decommissioning challenges. We specialize in conversion and enhancements to large-scale core banking, payment, card, and lending applications that are driven by merger & acquisitions, regulatory changes, and new business requirements.

As part of the application migration effort, decommisioning applications and their supporting technologies and operational functions is critical to meet the target benefits. However, it is often a risky maneuver given the transitionary state of resources and technology. You can count on CG's deep experience decommissioning the to-be-sunset technologies in parallel with the conversion effort for flawless execution.

Today's financial services institutions are more dynamic than ever, managing mergers & acquisitions, consolidation, and regulatory changes. From data architecture, data quality and cleansing to data governance, software selection and real-time analysis & reporting, we design, develop and test state-of-the-art information systems for transforming data into intelligence that improves decision making.

CG's BIPM services help our clients make informed decisions faster on their most pressing business priorities by providing the right data at the right time to the right people.

Financial services institutions constantly seek ways to optimize their business and technology organizations to deal with the changing business and regulatory landscape as well as fund strategic initiatives. We help our clients identify ways to improve business unit productivity, simplify complex business processes, lower technology costs, increase agility, and streamline operations. We bring the tools, business and technology experience to quickly assess your organization and business processes to identify a prioritized list of improvement opportunities. We then lay out a set of actionable recommendations for optimizing your organization that are both attainable and sustainable.

Change is never easy - whether it's in the form of new technologies and processes, organizational efforts to become leaner, regulatory mandates, or M&A activity. Our clients must ensure that the impacts on their business and people are well planned and managed throughout any major program. Our Change Management services help clients address the workforce transition, communication, organizational and governance issues that are part of any large-scale strategic program. We help our clients prepare their workforce for what is coming, avoid unnecessary turnover, maintain momentum throughout the implementation, and sustain the business benefits of the transformation program post implementation.

CG can you help you succeed. Our Change Management expertise spans multiple dimensions to help clients prepare for, manage, and reinforce change. Through our consulting, coaching, facilitation, and program management services, we work with clients to prepare their workforce for what is coming, avoid unnecessary turnover, maintain momentum throughout the implementation, and drive measurable business benefits.

Financial institutions are continually seeking opportunities to improve their existing business and operational structures – before, or in conjunction with, a major technology effort. We bring an end-to-end, process-based approach to Process Optimization (including Six Sigma & Hoshin) that allows our clients to:

• Improve existing business and operational structures – before, or in conjunction with, a major transformation effort
• Simplify core business and technology processes
• Streamline operations to reduce costs
• Strategically grow critical capabilities

Additionally, CG consultants have played leadership roles in the deployment of Six Sigma Green and Black Belt capabilities and the planning and delivery of program components in Six Sigma organizations.